Business Administration

BSB30415 Certificate III in Business Administration

If you envisage building a career in office administration, then the Certificate III in Business Administration will provide the ideal foundation. Suitable for all ages, it will equip you with the skills you’ll need to provide general business functions. You’ll learn about communicating in business, bookkeeping, generating documentation, using business equipment and technology and how to provide support to the greater administrative team.

This course is also an excellent starting point for those looking to formalise the skills you are already using in your current employment, and from which you can aim for career advancement.

Duration

Duration of qualification depends greatly on student as there is no minimum time frame. All students will however have a maximum of 24 months to complete their qualification.

Course Commencement

AIS does not have set course commencement dates meaning individuals can enrol and commence their chosen course at any time.

Entry Requirements

Age: The minimum age for entry into this qualification is 16 years. If you are under 18 your enrolment form must be signed by a parent or guardian.

Student Support

AIS provides 24/7 support! Students are supported by their industry experienced trainer via phone and email throughout enrolment.

Course Fees

LIMITED TIME ONLY $1,200!

Easy payment options are available! Please contact us for more information.

Units of Competency

Core Subjects

BSBITU307 Develop keyboarding speed and accuracy

This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques. It applies to individuals who work in a range of environments and are required to enter text and data with speed and accuracy. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.

BSBWHS201 Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

Elective Subjects

BSBWOR301 Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

BSBADM307 Organise schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

BSBWRT301 Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBCUS301 Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

BSBCMM301 Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBFLM312 Contribute to team effectiveness

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

BSBFIA302 Process payroll

This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.

BSBFIA303 Process accounts payable and receivable

This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable. It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.

BSBITU302 Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU303 Design and produce text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.

BSBITU306 Design and produce business documents

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

Career Outcomes

Once you’ve completed your Certificate III in Business Administration, you’ll be able to apply a broad range of administrative competencies in a variety of work contexts using your discretion and judgement and may also provide technical advice and support to a team.

You could also gain employment as a:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator

Recognition of Prior Learning (RPL) & Credit Transfer (CT)

Students with prior learning and work experience can apply for RPL. Students who have completed corresponding units of competency and/or units contained within the packaging rules can apply for Credit Transfer. RPL evidence must include details of some of the following:

  • Work experience
  • Life experience
  • Previous study
  • Professional development programs

If you wish to apply for RPL or Credit Transfer, please notify AIS Training Services on the Enrolment form.

If you would like more information on course fees, resources and course structure, please contact AIS Training Services for a Course Information Pack which includes the Course Brochure, Student Handbook, Complaints and Appeals information, RPL and CT Information and Fees and Refunds Information.